Get access to the Cadillac Craning customer portal to request jobs, track your loads, and view billing — all in one place.
By creating an account and using the Cadillac Craning Corp customer portal ("Portal"), you ("Customer") agree to be bound by these Terms of Service ("Terms") on behalf of yourself and any company or entity you represent. If you do not agree to these Terms, do not create an account or use our services.
Cadillac Craning Corp ("Company," "we," "us," or "our") reserves the right to modify these Terms at any time. Continued use of the Portal following notice of changes constitutes acceptance of the revised Terms.
Cadillac Craning Corp provides crane operation, truck-based pickup and delivery, and formwork cage transportation services ("Services") within our operating territory. All Services are subject to availability, equipment capacity, and scheduling at our sole discretion.
Service requests submitted through the Portal are not confirmed until you receive explicit written or electronic confirmation from Cadillac Craning Corp dispatch. Submission of a request does not guarantee availability or pricing.
3.1 Scheduling. All job requests must be submitted with accurate pickup location, drop-off location, preferred date/time, and load details. Inaccurate or incomplete information may result in service delays, additional charges, or cancellation of the job.
3.2 Cancellations by Customer. Cancellations made more than 24 hours before the scheduled service time will incur no charge. Cancellations made within 24 hours of the scheduled time will be subject to a cancellation fee equal to the applicable minimum hours at the Customer's contracted rate. Same-day cancellations after dispatch may be billed at the full minimum.
3.3 Cancellations by Company. We reserve the right to cancel or reschedule Services due to unsafe weather conditions, equipment failure, or other circumstances beyond our control. We will notify you as promptly as possible and will not charge for Company-initiated cancellations.
4.1 Rates. Service rates are established per Customer account and are subject to change with 30 days' written notice. Accounts may be configured for hourly billing (a per-hour rate with a minimum billable period) or for a flat-fee billing model (a fixed per-job base fee plus a per-cage charge), as set out in your account agreement. Time in excess of the minimum, where applicable, is billed in increments as set forth in your rate schedule.
4.2 Travel & Standby Time. Travel time to and from the job site and standby time (time during which the crew and equipment are at the site but unable to perform the contracted work due to causes outside Cadillac Craning Corp's control — including but not limited to delayed access, missing site contact, incomplete site preparation, or other Customer-caused delays) are chargeable at the applicable hourly rate set out in Customer's rate schedule. For Customers on a flat-fee billing model, the flat-fee covers the core load/lift/unload activity only; travel time and standby time are billed in addition to the flat fee at the hourly rate associated with the service type, and are itemized as a separate line on the invoice.
4.3 Day-Rate Surcharges. The following surcharges may be applied to the base service charges of a job at Cadillac Craning Corp's discretion based on the day or urgency of the scheduled service. Applicability is determined at the time of dispatch and is itemized on the resulting invoice.
Customer may elect to reschedule any job to avoid an anticipated day-rate surcharge, subject to availability and the cancellation terms in Section 3.2.
4.4 Fuel Surcharge. A fuel surcharge may be applied to recover diesel costs that exceed the base diesel price baked into Customer's rate schedule. The surcharge is calculated as the per-litre difference between the current diesel price and the base diesel price set out in Customer's account configuration, multiplied by the estimated round-trip fuel consumption for the job (route distance × 2 × the truck's average litres-per-100-km). The surcharge is disclosed as a separate line item on each invoice and falls to zero when the current diesel price is at or below the base price. The base price and consumption factor may be revised by Cadillac Craning Corp with 30 days' written notice.
4.5 Credit Card Surcharge. Where Customer's account is configured to pay by credit card, a credit card processing surcharge of up to 3% of the invoice total (before tax) may be applied. The surcharge is itemized on every affected invoice and is intended to recover, in whole or in part, the processing fees charged to Cadillac Craning Corp by its payment processor and the applicable credit card networks. This surcharge complies with the Visa, Mastercard, and other applicable Canadian credit card network rules governing merchant surcharging. Customer may avoid the credit card surcharge by arranging for an alternative payment method (e-transfer, cheque, or pre-authorized debit) by written request to Cadillac Craning Corp.
4.6 Invoicing. Invoices are issued upon job completion and are due within 30 days of the invoice date unless otherwise agreed in writing. Overdue balances are subject to a late fee of 1.5% per month (18% per annum) on the outstanding balance.
4.7 Disputed Charges. Disputes must be submitted in writing within 15 days of the invoice date. Undisputed portions of an invoice remain due regardless of any dispute.
4.8 Taxes. All charges, including any travel/standby time and any surcharges set out in Sections 4.3 through 4.5, are subject to applicable GST, provincial, and other taxes as required under Canadian federal and Alberta provincial tax law.
5.1 Site Preparation. Customer is responsible for ensuring that pickup and drop-off locations are accessible, safe, and properly prepared for crane and truck operations. This includes but is not limited to: adequate ground bearing capacity, clear overhead clearance, removal of obstructions, and provision of a qualified site contact.
5.2 Load Accuracy. Customer warrants that all information provided regarding load weight, dimensions, and quantity is accurate. Cadillac Craning Corp reserves the right to refuse or halt a lift or transport if actual conditions differ materially from the information provided, and any associated costs shall be borne by Customer.
5.3 Permits & Approvals. Customer is solely responsible for obtaining all necessary permits, approvals, and authorizations required for the Services at the Customer's site.
5.4 Site Contact. A qualified site representative must be present and available at the time of service. Failure to provide a site contact may result in the crew being turned away, and the minimum charge will apply.
6.1 Company Equipment. All cranes, trucks, rigging, and related equipment remain the property of Cadillac Craning Corp at all times. Customer shall not operate, modify, or direct Company equipment except as authorized by Company personnel.
6.2 Damage to Customer Property. Cadillac Craning Corp carries commercial general liability and cargo insurance. Any claim for damage to Customer property must be reported in writing within 48 hours of the service date. We are not liable for pre-existing damage or damage resulting from inaccurate load or site information provided by Customer.
6.3 Damage to Company Equipment. Customer is liable for damage to Company equipment caused by Customer's negligence, misrepresentation of site conditions, or failure to comply with the instructions of Company personnel.
To the fullest extent permitted by law, Cadillac Craning Corp's total liability to Customer for any claim arising out of or related to the Services shall not exceed the total fees paid by Customer for the specific job giving rise to the claim. In no event shall Cadillac Craning Corp be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits or loss of use, even if advised of the possibility of such damages.
Customer agrees to indemnify, defend, and hold harmless Cadillac Craning Corp and its officers, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Customer's breach of these Terms; (b) inaccurate or incomplete information provided by Customer; (c) Customer's negligence or willful misconduct; or (d) Customer's failure to maintain a safe and compliant work site.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at cadillaccraning@gmail.com if you suspect unauthorized use of your account. We are not liable for any loss resulting from unauthorized account access due to your failure to safeguard your credentials.
Your use of the Portal is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We collect and use your information to provide and improve our Services, communicate with you about jobs, and process billing. We do not sell your personal information to third parties.
These Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada, without regard to conflict of law principles. Any dispute arising under or related to these Terms shall be resolved by binding arbitration in Calgary, Alberta, in accordance with the Arbitration Act (Alberta), except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction in Alberta.
These Terms constitute the entire agreement between the parties with respect to the Portal and supersede all prior agreements. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. Failure to enforce any provision shall not constitute a waiver. These Terms may not be assigned by Customer without our prior written consent.
Questions about these Terms? Contact us at cadillaccraning@gmail.com or call 825-734-7625.
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